Company Overview

Our client is one of the main managers and developers of the ports in Puerto Rico. They are looking for an Operations Lead.

Job Summary

The Operations Lead will be responsible for overseeing the customer service and permitting team, ensuring efficient administrative management of port construction projects. This role requires strong leadership and organizational skills, along with construction management experience to coordinate processes and maintain compliance with program requirements. The Operations Lead serves as a key liaison between internal teams, subcontractors, property owners, and regulatory agencies to streamline operations and support project success.

Responsibilities and Duties

• Manage and oversee the customer service team and permitting team, ensuring timely responses to inquiries and requests from property owners, subcontractors, and regulatory bodies.
• Develop an effective Standard Operating Procedure (SOP) guide for customer service, providing clear direction and keeping property owners updated on the ongoing reconstruction or repair activities of the ports.
• Ensure that project documentation and file uploads into the program’s databases, including correspondence and phone call records, are complete and up to date by supervising and monitoring the daily activities of the customer service team.
• Ensure the accurate and efficient processing of permits, documentation, and compliance requirements related to project execution.
• Participate in team meetings to discuss project status, technical issues, and coordination needs with other departments.
• Manage Quick base and Canopy platforms for project tracking and reporting.
• Provide periodic reports and status updates to senior staff members on the progress of pre-construction and post-construction cases.
• Provide information and documentation requested by the General Manager.
• Any other functions required to support the company.

• Minimum ten (10) years of experience in general construction management, operations or project administration.
• A bachelor’s degree from an accredited institution in business administration, engineering, or related field.
• Strong knowledge of CDBG-DR programs and permitting processes within construction projects.
• Advanced level technical skills with Microsoft Office tools, Word, PowerPoint, Excel, and Outlook required.
• Excellent communication skills and strong business acumen.
• Ability to work in a fast-paced and constant changing environment.
• Strong multitasking skills with the ability to prioritize tasks.
• Strong verbal as well as written communication skills.
• Fully bilingual, English and Spanish.